Seller terms

Parties and scope

This agreement is between Karam Schama, Dunjali (sole proprietorship), Weißrosenstraße 12, 78532 Tuttlingen, Germany (“Dunjali”) and the seller. Selling on Dunjali is for businesses only, never for private persons.

Admission

We check your business registration (commercial register, trade registration or your country's equivalent), your ID and your business bank account, and may buy a test order at our cost before your products go live. We may refuse any application.

Your details must be true and kept up to date. Your name and seller passport are shown to customers on each product page and in their contract confirmation. You accept these terms with a box when you sign up; we record which version you accepted and when, and ask you on your dashboard to accept a new version.

Selling rules

Prohibited and restricted products: every item must comply with the law in each delivery country (safety, labelling, import rules). No counterfeits, no banned items, and restricted items only where they are allowed. Until we have an age check, alcoholic drinks, tobacco, chewing tobacco and e-cigarettes are not sold anywhere and knives not to the UK; tick their box so the product is held back. Give the net quantity of goods sold by weight or volume, so the unit price can be shown, and for the EU the product identifier with the safety details.

Honest listings: description, photos and price match the product. If we translate your text, check the translation: you are responsible for the description being accurate.

The right to sell and to use the photos: you hold the right to sell the item and to use every text and photo you upload.

Honest dealing: no fraud, and no asking customers to pay or complete the sale off the platform.

Our team reviews every listing before it goes live and may refuse it.

Use of your content and sales channels

You give Dunjali a non-exclusive, royalty-free right, for as long as the item is listed, to use, translate and resize your texts and photos to show them in the store, in product feeds for Google and AI assistants, and in our ads.

We don't stop you from selling through other channels or at other prices.

Sales and our role

The sales contract is between you and the customer. You authorise Dunjali to accept and confirm orders in your name, to collect the price on your behalf, and to receive withdrawals, complaints and messages from customers on your behalf.

You apply Dunjali's returns policy (30 days), the statutory right of withdrawal and the statutory warranty to your customers.

If an item is damaged, not as described or wrong, you bear the return shipping. For low-value returns we may decide to refund the customer without the item coming back to you; we do so only where the customer has no linked earlier returns, and we keep the decision on record for you.

You ship within 3 days with an approved carrier and add the tracking number in your dashboard.

Commission

You pay a commission on each sale by product category, 8–12% of the price the customer pays for the item, as shown on the “Sell on Dunjali” page and in your dashboard before you list. Where we must pay the VAT on a sale ourselves as the platform (imports into the EU up to €150 and into the UK up to £135, and sales in Saudi Arabia by a Saudi-resident seller without a VAT number we have checked), commission and payout are worked out on the price without that VAT, which we keep and pay to the tax office. The delivery charge you set for the order is paid to you with your share, without commission. No monthly fee in the first year; any later fee is announced at least 15 days in advance.

Payouts

We pay the amount after commission to your business account once your part of the order is delivered, by trust tier, and never in full before the customer's 30-day return window has closed: Watch and New after 33 days with a 20% and 10% reserve, Trusted after 7 days with a 15% reserve, Top after 3 days with a 10% reserve. The reserve secures returns and claims; we pay it, less what was refunded since, 60 days after delivery at Watch, 45 days at New and 33 days at Trusted and Top. A payout waits while a return or withdrawal of your items is still open.

Every amount on hold shows its reason in your dashboard. You have 60 days to dispute any statement.

Tax details (DAC7)

As a platform operator in Germany, the PStTG (DAC7) requires us to collect and verify your tax details and report your sales to the Federal Central Tax Office (BZSt) every year. Add your details in the seller dashboard under Tax details.

If your shop is in the EU and you haven't added your details, we ask for them and then remind you twice (on day 21 and day 42). From day 60 we hold your payouts until the details are complete (§ 23 PStTG), then release the held amounts with the next payout.

By 31 January we tell you what we reported about you. You remain responsible for your own taxes (VAT and income tax).

Penalties and trust tiers

If your breach costs the customer or Dunjali money, we deduct only the real loss, capped at the order value plus shipping. No multipliers.

Your tier goes up with orders delivered on time and down with late shipping, orders never shipped, returns for damaged or not-as-described items, or a rating below 3.5. Your tier sets payout timing and how many listings you may have; a new tier applies to every payout not yet made.

Restriction, suspension and termination

If these terms or the law are broken we may remove a listing or restrict or suspend your account, and we email you the reasons no later than when the decision takes effect: the facts, the law or clause it rests on, where and for how long it applies, and how to appeal.

We end the whole agreement by email with 30 days' notice and the reasons. We end it without notice only where the law requires it, for repeated breaches of these terms, or where we have a right to terminate for good cause (such as fraud, counterfeits or danger to people). You can ask for the reasons for any decision, and end the agreement any time; open orders are still fulfilled.

Complaints and appeals

Reply to the decision email within six months or write to jads9755@gmail.com. Another person on our team reviews your appeal and decides within 72 hours, and removes the strike if you were right. You may also turn to a certified out-of-court dispute settlement body, or to the courts.

Ranking and equal treatment

Ranking works as described in the Terms of use and sale. No one can pay to rank higher. Items Dunjali sells itself follow the same review and ranking rules.

Data

You see your orders, the customer data you need to prepare and deliver them (and any gift message), and your sales figures. You may not use customer data for anything else. We keep customer data and never sell your data.

You can ask for a copy of your sales data at any time, and for up to 90 days after the agreement ends.

Liability

You are responsible for your products and indemnify Dunjali against third-party claims caused by your breach (such as intellectual property or product safety).

Changes and law

We email you any change to these terms at least 15 days before it takes effect, and you may end the agreement before then.

German law applies. The courts at our place of business have jurisdiction if you are a merchant or have no place of business in Germany.

Contact us

Dunjali · jads9755@gmail.com